Fair Practices Code (FPC) for NBFC E-Learning Course

Environment, Social and Governance E-Learning Course

Updated in 2025 with latest RBI Guidelines

Fair Practices Code (FPC)
E-Learning Course for NBFC

Updated 2025 (RBI)

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Salient Features

Duration: 15 minutes

Language: English

Localization / Translation: Option available

Content: As per RBI Guidelines

Design: Realistic photos and videos based with scenarios

Completely customizable content and design

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Why XLPro?

Why XLPro for your FPC E-Learning?

Up-to-date

Regularly updated to align with the latest Indian legal guidelines and workplace compliance standards.

Multiple languages

Available in multiple Indian languages for better reach and easier  understanding.

Completely customizable

All courses can be tailored to your organization’s policy,  internal processes and industry best practises.

SCORM / Logins

Can be delivered as SCORM modules to be hosted on your LMS or accessed through secure logins on our LMS.

Dedicated tech support

Dedicated technical support to ensure smooth delivery and seamless access to your e-learning course(s).

Completion certificates

Individual completion certificates to help you meet FPC compliance and audit requirements.

Let’s Make Things Happen

Our Fair Practices Code (FPC) e-learning course is designed specifically to help NBFCs meet RBI compliance standards with ease and consistency. The course delivers engaging, scenario-based training tailored for branch staff, recovery agents, and loan officers. It can be made available in multiple Indian languages and is SCORM-compliant, making it compatible with all major LMS platforms. With features like interactive assessments, mobile accessibility, and built-in tracking, our FPC module ensures that every NBFC team member understands and applies the Code correctly.

Yes. FPC training is essential for NBFCs as mandated by the Reserve Bank of India (RBI). While the RBI does not prescribe a specific training format, it requires all NBFCs to implement the Fair Practices Code and ensure that employees understand and follow it. Regular training helps NBFCs maintain compliance, avoid regulatory penalties, and build customer trust.

The FPC e-learning course covers all key components of the RBI’s Fair Practices Code, including loan application procedures, sanction and disbursement terms, interest rate disclosures, ethical recovery practices, grievance redressal, and customer communication in vernacular languages.

Branch staff, loan officers, recovery agents, and anyone handling customers or loan processing in an NBFC.

Yes. The course is ideal for onboarding new employees especially those joining as frontline staff in branches and for periodic refresher training to reinforce FPC compliance across roles.

Yes. You can plug it into your LMS using our SCORM 1.2 or SCORM 2004 package.

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